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>>> Collection
Services
CSRS is dedicated to providing your business
or organization personalized services and attention.
In order to better serve you, the
following information is requested
when we begin collection on your past due
accounts:
- Copy of detailed invoice and/or
financial transaction history (dates of service/product sold detailing charges
less payments and credits)
- Any and all debtor demographic
information (name, address, phone number, SS#, etc); a copy of debtor
application form (if one exists)
- Copy of signed contract and/or
purchase/work order (if one exists)
Collection Steps and
Procedures
- Initial demand letter sent to
debtor, upon receipt of past due account from our client, notifying debtor that
a past due balance has been forwarded to a collection agency by their creditor;
- Telephone contact with debtor
within 3-4 days of first demand letter mailing; request full payment or arrange
payment plan if deemed appropriate;
- If payment plan is set up with
debtor, plan commitment letter is immediately sent to debtor;
- If CSRS possess no current
address or telephone number and are unable to make contact with debtor, will
commence skip tracing techniques through on-line data sources;
- If after a 30 day debtor appeal
period, there is no contact with debtor, or lack of cooperation or payment
follow through executed by debtor, will report account to credit bureau as bad
debt;
- Telephone contact is persistent
and continuous, with thorough follow up on all debtor payment commitments;
- If after 30 day debtor appeal
period debtor refuses to pay the obligation and CSRS deems legal action to be
appropriate (i.e.; outstanding balance exceeds $400.00 and individual debtor
has a garnishable job or debtor company is still a viable business), will
recommend to our client that the account be placed with our attorney for suit
to be filed (also on a contingency fee basis, client only pays out of pocket
court costs).
COLLECTIONS
Use the links below to get more
complete information about our collection services for:
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